I accept payments via PayPal and also accept most credit card/debit cards.
Orders are shipped NEXT DAY does not include weekends and UK public holidays.
I use Royal Mail for deliveries.
There are two delivery rates, depending on the contents of your order, and special delivery is also available.
First Class (Tracked) £4.00 flat rate
First Class (Tracked) £5.99 flat rate
Special Next Day Delivery (by 1pm next day) £8.20 - if you place your order on a Friday, you will receive it by 1pm the following Monday.
REFUND & EXCHANGE POLICY
If you are not completely satisfied with your purchase, simply return the item to me in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation.
I will issue a full refund upon receipt, excluding the original delivery charge. I am also happy to do an exchange, should you want to do this. Please email me via email@example.com,with your customer order number and I will supply you with the return address.
Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless I have advised you to do you otherwise. Refunds are NOT given on bespoke items.
The cost of returning the item to me is your responsibility, as are the postage costs. Delivery charges are only refundable where goods are faulty and a refund is made.
The item is your responsibility until it reaches me, so I recommend that you send the item(s) using a delivery service that insures you for the value of the items you are returning, e.g. Royal Mail Special Delivery.
If you book a service or treatment, you can request a a full refund, but this must be done giving 48 hours notice.
48 hours notice - full refund
24 hours notice - £10 late cancellation fee
Late cancellation - no refund will be given
At The Crystal Boudoir London - , one of my main priorities is the privacy of my site visitors.
The Crystal Boudoir London follows a standard procedure of using log files. These files log visitors when they visit websites.
All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.
The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Please note, The Crystal Boudoir London has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
The Crystal Boudoir London does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on my website, please contact me immediately and I will promptly remove such information from my records.