FAQ

Frequently asked questions

How Do I Cleanse My Crystals?


When you receive your crystals, you should always cleanse them, before you use them, and regularly cleanse them every week or so, depending on how often you use them. This will clear them of any negativity they may have picked up in the throes of daily life. Salt Water or Dry Salt Add himalayan or sea salt and water to a glass bowl. Place crystal(s) in solution and leave overnight. Rinse in cool running water, to remove all traces of the salt. Sage Smudge Stick Hold your crystal(s) over the smoke, or place in a scallop or abalone shell and waft the smoke from the smudge stick. The smoke will purify and recharge the crystal. Geode Cave Leave your crystal(s) inside the geode overnight, or longer if you're able (24-48 hours). This will both cleanse and recharge your crystals. There are many other ways to cleanse and recharge your crystals, but these are just a few easy ways to do so.




Do You Make Bespoke Items?


Yes! If there is something you'd like make, especially for you or a loved one, please send me an email with your request, and I will get back to you with a quote, and timeframe.




Can I Get A Refund?


Goods If you are not completely satisfied with your purchase, simply return the item to me in its original condition within 14 days of receipt.Returned items should be unused and must be returned in original packaging with any enclosed documentation. I will issue a full refund upon receipt, excluding the original delivery charge. I am also happy to do an exchange, should you want to do this. Please email me via thecrystalboudoirlondon@gmail.com,with your customer order number and I will supply you with the return address. PLEASE NOTE Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless I have advised you to do you otherwise. Refunds are NOT given on bespoke items. The cost of returning the item to me is your responsibility, as are the postage costs. Delivery charges are only refundable where goods are faulty and a refund is made. The item is your responsibility until it reaches me, so I recommend that you send the item(s) using a delivery service that insures you for the value of the items you are returning, e.g. Royal Mail Special Delivery. Services/Treatments If you book a service or treatment, you can request a a full refund, but this must be done giving 48 hours notice.48 hours notice - full refund24 hours notice - £10 late cancellation feeLate cancellation - no refund will be givend is made. The item is your responsibility until it reaches me, so I recommend that you send the item(s) using a delivery service that insures you for the value of the items you are returning, e.g. Royal Mail Special Delivery.




How Do I Use My Pendulum?


What Is A Pendulum Used For? Pendulums are used in crystal healing and numerous other things, but I’m going to focus on their use in daily life. Day to day, or as and when you need an answer to something, you can use your pendulum to give you a simple yes or no answer. PROGRAMMING YOUR PENDULUM •Hold the chain still, in between your thumb and forefinger (3-4 inches above the pendulum). Do this with a firm but relaxed grip. •Calm your mind and ground yourself, by taking few deep breaths (even better, do a short 5 minute meditation beforehand. There are lots online). •Ask your pendulum “please show me my YES”. You can say this out loud or in your head. Give it a little while to respond, as it may not do so right away, being your first time using it. Responses •Clock-wise, anti-clockwise, back and forth, side-to-side or diagonally. Now you need to ask your pendulum to show you your NO, using the same technique. Keep practicing and connecting with your pendulum, so it truly gets to know you and your energy. TIP I’ve had the same pendulum for several years now, but always ask it to show me my yes/ no, each time I use it, as energy changes all the time, so I recommend you also do this, just incase the direction has changed since the last time you consulted it.




How Do I Use My Tibetan Singing Bowl?


Hold your singing bowl in the palm of your hand and strike the outside of the bowl. This will create a singing/ringing sound. Whilst the bowl is singing, lightly circle the striker around the outside of the bowl.